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How to Use Zendesk Guide for Locusview Users

  • Updated

1. Summary

This Knowledge Base Article (KBA) provides external users of Locusview with step-by-step instructions on how to utilize the Zendesk Guide effectively. Zendesk Guide is the knowledge management tool we use to help you find answers to your questions, troubleshoot issues, and learn how to make the most out of Locusview.

2. What is Zendesk Guide?

Zendesk Guide is an online self-service resource that provides easy access to helpful articles, FAQs, and guides that can assist you in resolving common issues. It is designed to empower users to find the information they need without having to wait for customer support.

3. Accessing Zendesk Guide

  1. Navigate to Zendesk Guide

    • Open your web browser and visit the Locusview Help Center at https://support.locusview.com/

    • You'll be greeted by the Locusview Help Center homepage.

  2. Login if Necessary

    • Some resources might be restricted to registered users. If required, use your credentials to log in.

  3. Search for Information

    • Use the Search Bar located at the top of the page. Enter relevant keywords for the topic you're interested in.

    • For example, type "RTK Setup" or "Barcode Troubleshooting" to find related articles.

  4. Browse by Topic

    • Alternatively, you can browse articles by category.

    • Categories like Getting Started, Troubleshooting, and FAQs make it easier to navigate and find what you need.

  5. Reading Articles

    • Click on any article to open it. You'll find detailed information, screenshots, and sometimes videos to help you solve your issue.

4. Common Features

1. Helpful Content Indicators

  • At the end of each article, you'll see a "Was this helpful?" prompt. Let us know if the content helped solve your issue. Your feedback is crucial for improving our support resources.

2. Bookmarked Content

  • Bookmark frequently used articles by clicking the bookmark icon. This allows easy access for future reference.

5. FAQs

Q: Do I need to log in to access Zendesk Guide?

  • A: Not all articles require a login, but some specific resources may be restricted to logged-in users.

Q: What do I do if I can't find the information I'm looking for?

  • A: If you can't find the required information, you can use the "Contact Us" button to submit a support ticket.

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