Creating a Ticket via Zendesk Guide/Help Center
Creating a ticket through the Zendesk Guide is straightforward and helps you receive timely support. Follow these steps to create your own support ticket:
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Access the Help Center:
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Open your web browser and navigate to Locusview's Zendesk Help Center.
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Log in to Your Account:
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Click on the Sign In button at the top right corner of the Help Center page. Enter your credentials to log in.
- If you do not have an account, you can register one as well.
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Find the "Submit a Request" Option:
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Once logged in, locate the Submit a Request button. This is found in the top navigation menu.
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Fill Out the Request Form:
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Select any form from the drop-down menu.
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Provide the required information in the form:
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Subject: Write a brief summary of your issue or question.
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Description: Add details about your problem, including any relevant context, screenshots, or error messages.
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Email Address (if applicable): Provide your email address if relevant to the request.
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Customer Escalation: Select this checkbox if the issue is a critical and requires immediate priority.
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Attachments: You can upload screenshots or files that will help support understand your problem better.
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Submit the Request:
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Click the Submit button at the bottom of the form to send your request. You will receive an email confirmation with the ticket number.
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Track Your Ticket:
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After submission, you can track the status of your request by clicking on My Activities (usually accessible from your profile dropdown in the Help Center). Here, you can see responses and update your ticket if necessary.
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Tips for Creating a Good Ticket:
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Be Specific: Provide as much relevant information as possible to help resolve the issue quickly.
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Attach Supporting Files: Screenshots, logs, and videos can be very helpful for the support team.
By following these steps, you'll be able to submit a request easily and ensure your issue is handled efficiently.