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Troubleshooting Login Issues in the Locusview App/Web (Non-SSO)

  • Updated

1. Summary

This guide provides step-by-step instructions for resolving login issues in the Locusview App or your company’s environment. Follow these steps to identify and address account lockouts, incorrect credentials, or other login-related concerns.

2. Prerequisites

  • Your username and associated email address.

  • Contact details for your supervisor (if password reset approval is needed).

  • Access to your company’s environment website.

3. Step-by-Step Instructions

Step 1: Confirm Company and Credentials

  1. Identify the company associated with your account.

  2. Ensure your username is correct for verification purposes.

Step 2: Check for Account Lockouts (Locusview Help Desk)

  1. If the credentials are certain to be correct, then the account could be locked due to multiple incorrect password attempts.

  2. If the account is locked:

    • Contact support to unlock the account.

  3. If the account is not locked, proceed to Step 3.

Step 3: Verify Login Details

  1. Re-enter your username and password.

  2. Confirm that you are signing into the correct environment:

    • Ensure the environment (e.g., production or staging) matches your login credentials.

  3. If your password is unknown:

    • Contact your supervisor for further assistance.

    • If approved, proceed to Step 4 to reset your password.

Step 4: Reset Your Password

  1. Navigate to your company’s environment website.

  2. Select the “Forgot Password” option.

  3. Enter your username to request a password reset.

  4. Check your email for the reset link:

    • Ensure the email address associated with your account is correct.

    • Look in your spam/junk folder if the email isn’t in your inbox.

Step 5: Create a New Password

  1. Use the reset link in the email to access the password reset page.

  2. Follow the instructions to create a secure new password.

  3. Use your updated credentials to log in to the app or website.

4. Troubleshooting Tips

  • Reset email not received?

    • Confirm the email address linked to your account is accurate.

    • Check your spam/junk folder for the reset email.

  • Password doesn’t work?

    • Ensure the password is entered correctly, paying attention to case sensitivity.

    • Verify the username is accurate.

  • If issues persist, contact technical support for further assistance.

5. Additional Notes and Best Practices

  • Always confirm your username and email address before resetting your password.

  • If your account is locked, ensure it is unlocked before attempting a login.

  • Obtain supervisor approval for password resets to comply with company security policies.

  • Use a secure and unique password to enhance account security.

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