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Unable to Find Work Orders - Group Permission

  • Updated

1. Summary

This article aims to detail the issue where work orders are not visible to specific users on the web application. This will detail why the work order can't be found and how it can be addressed

2. Prerequisites

  • User has access to the Locusview web application
  • User searches, but is unable to find a work order

3. Issue Explanation

If a work order is searched but it is unable to be found it can be due to a few different issues

  1. Group permission
    1. Locusview Web is structured to only display projects of the group that the user belongs to if the user does not belong to the group they belong to, they will not be able to find the project
  2. Project Deleted
    1. If the project is deleted, it will not able to be found
    2. Need to check if a project is deleted?
      1. If the user has API access, they can use the following API GET call to check the if a project is deleted:
        {{HOSTNAME}}/api/v1/projects/?name="name"&includeDeleted=true
      2. Replace the HOSTNAME variable with the URL to your domain
    3. If the resultant API call results in JSON, query the JSON, if "deleted": true , then the project is deleted

4. Resolution

  • Group Permission
    • If you are not assigned to a group, check with your company admin to gain access to the group you need
    • Locusview Support maintains the group structure and works with approved admins to assign the correct group
    • If you are an approved admin, please send an email to support@locusview.com with the following details:
      • Subject: Group Permission Update [USER] (replace USER with the username being updated)
      • Description: Please update USER to GROUP (Replace USER And GROUP as necessary)
  • Deleted Project
    • If a project is deleted it can no longer be accessed. If this was deleted in mistake please alert a company admin

 

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