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Unable to Verify Email in the Locusview Webtool When Already Logged In

  • Updated

Clarifies why users may not receive a password reset email if they're logged into someone else's Locusview account and how to resolve it.

 

Summary

If a user attempts to reset another person’s password while logged into the Locusview webtool, or if spam filters catch the email, the reset email may not be delivered as expected. This article explains how to resolve both scenarios.

Prerequisites

  • Access to your company's Locusview login page: CompanyName.locusview.io
  • The username of the account that needs a password reset
  • Access to the email inbox associated with that username (including spam/junk folders)

Step-by-Step Instructions

  1. Step 1: Sign out of all active sessions
    • Log out of any Locusview webtool sessions in all open browser tabs or windows.
  2. Step 2: Go to the login page
    • Navigate to your company's page: ex: CompanyName.locusview.io.
    • Ensure you are not signed in before proceeding.
  3. Step 3: Request the password reset
    • Click on “Forgot Password”.
    • Enter the username of the account needing the reset.
  4. Step 4: Check the email inbox
    • Look for a password reset email in the inbox associated with the username.
    • Important: Check the spam or junk folder if the email doesn't appear within a few minutes.

Troubleshooting Tips

  • Make sure no one is logged in before using the “Forgot Password” option.
  • Use a private/incognito browser window if needed.
  • Confirm that the username entered matches an active user account.
  • Check your spam/junk email folder — password reset emails are sometimes filtered there by email providers.

Additional Notes and Best Practices

  • If assisting another user, always log out of your own account or use an incognito session to avoid session conflicts.
  • Reset links expire after a short period. Request a new one if needed.
  • To avoid missed emails, mark Locusview as a safe sender in your email provider.

FAQs

  • Q: I clicked “Forgot Password” but didn’t get the email. What should I do?
    A: Make sure you are logged out of all accounts and check your spam/junk folder. If the issue persists, confirm the username and try again.
  • Q: Why do I need to log out to reset someone else’s password?
    A: The system ties session data to the logged-in user. Staying logged in can block reset emails from being triggered properly.
  • Q: Can I request a reset from my device for someone else?
    A: Yes, but only if you log out first or use a private browser window.

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