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Reset Your Locusview Account Password

  • Updated

For Locusview accounts that do not use SSO or SAML authentication, begin by selecting “Forgot Password?” on the login page. Enter your username when prompted, then check your email for the password-reset message. Follow the link provided in that email to create a new password that meets the organization’s password requirements. Once the password has been successfully updated, return to the login page and sign in using your username and new password.

If the reset email does not appear in your inbox, check your spam, junk, or other filtered folders. If you still cannot locate the message or encounter any issues during the reset process, contact the Help Desk for assistance.

 

Account Limitation: This process only applies to Locusview-made accounts (non-SSO/SAML). SAML/SSO users should contact their internal IT department to get a password reset on their SAML/SSO login.

 

Prerequisites

  • Access to your registered email address (which is associated with your Locusview account and only visible to Locusview) to receive the password reset link.
  • Ensure you have the latest version of Locusview

Step-by-Step Instructions

  1. Step 1: Navigate to the Login Screen
    • Open the web application or Locusview mobile app.
    • On the login screen, click the "Forgot Password?" button below the password field.
  2. Step 2: Enter Your Username
    • Enter the username associated with your Locusview account.
    • Click "Submit" to continue.
  3. Step 3: Receive the Password Reset Link
    • You will receive an email containing a password reset link.
    • Click the link in the email to proceed to the password reset page.
  4. Step 4: Set a New Password
    • On the password reset page, enter your new password twice to confirm.
    • Password Requirements: Your password must be at least 8 characters long, include at least one uppercase letter, one lowercase letter, and one special character. It cannot contain Locusview-related names or the company name.
    • Click "Save" to complete the password reset process.
  5. Step 5: Login with Your New Password
    • After saving, return to the login screen and enter your new password to access your account.

 

Troubleshooting Tips

IssuePotential Solution
Didn’t receive the password reset email?
  1. Check your spam/junk folder for the email.
  2. If you still don’t receive it, follow the steps again.
  3. Make sure you provided the correct email address.
Issues persist?Reach out to the Locusview Help Desk for further assistance.

FAQs

  • Q: How long does it take to receive the password reset email?
    A: It usually arrives within 15 minutes. If not, check your spam folder or try resending it.
  • Q: What should I do if the password reset link doesn’t work?
    A: Ensure you’re using the latest link sent to your email. If it still doesn’t work, contact Locusview support.

 

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