1. Summary
This guide will walk you through the steps needed to reset your password if you have forgotten it or wish to create a new one for security purposes. This applies to clients using the Locusview application.
2. Prerequisites
- This process only applies to Locusview-made accounts (non-SSO/SAML).
- SAML/SSO users should contact your internal IT department to get a password reset on your SAML/SSO login.
- You will need access to your registered email address (which is associated with your Locusview account and only visible to Locusview) to receive the password reset link.
- Ensure you have the latest version of the Locusview app (Gen 2 or Gen 3).
3. Step-by-Step Instructions
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Step 1: Navigate to the Login Screen
- Open the web application or Locusview mobile app (if applicable).
- On the login screen, click the "Forgot Password?" button below the password field.
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Step 2: Enter Your Username
- Enter the username associated with your Locusview account.
- Click "Submit" to continue.
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Step 3: Receive the Password Reset Link
- You will receive an email containing a password reset link.
- Click the link in the email to proceed to the password reset page.
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Step 4: Set a New Password
- On the password reset page, enter your new password twice to confirm. (see Additional Notes below for password requirements)
- Click "Save" to complete the password reset process.
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Step 5: Login with Your New Password
- After saving, return to the login screen and enter your new password to access your account.
4. Visual Aids
5. Troubleshooting Tips
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Didn’t receive the password reset email?
- Check your spam/junk folder for the email.
- If you still don’t receive it, click "Resend Email".
- Make sure you provided the correct email address.
- Reach out to the Locusview Help Desk for further assistance if issues persist.
6. Additional Notes and Best Practices
- Password Requirements: Your password must be at least 8 characters long, include at least one uppercase letter, one lowercase letter, and one special character, and cannot contain Locusview-related names or the company name.
7. FAQs
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Q: How long does it take to receive the password reset email?
A: It usually arrives within 15 minutes. If not, check your spam folder or try resending it. -
Q: What should I do if the password reset link doesn’t work?
A: Ensure you’re using the latest link sent to your email. If it still doesn’t work, contact Locusview support.