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Reset Your Locusview Account Password

  • Updated

1. Summary

This guide will walk you through the steps needed to reset your password if you have forgotten it or wish to create a new one for security purposes. This applies to clients using the Locusview application.

2. Prerequisites

  • This process only applies to Locusview-made accounts (non-SSO/SAML).
    • SAML/SSO users should contact your internal IT department to get a password reset on your SAML/SSO login.
  • You will need access to your registered email address (which is associated with your Locusview account and only visible to Locusview) to receive the password reset link.
  • Ensure you have the latest version of the Locusview app (Gen 2 or Gen 3).

3. Step-by-Step Instructions

  1. Step 1: Navigate to the Login Screen
    • Open the web application or Locusview mobile app (if applicable).
    • On the login screen, click the "Forgot Password?" button below the password field.
  2. Step 2: Enter Your Username
    • Enter the username associated with your Locusview account.
    • Click "Submit" to continue.
  3. Step 3: Receive the Password Reset Link
    • You will receive an email containing a password reset link.
    • Click the link in the email to proceed to the password reset page.
  4. Step 4: Set a New Password
    • On the password reset page, enter your new password twice to confirm. (see Additional Notes below for password requirements)
    • Click "Save" to complete the password reset process.
  5. Step 5: Login with Your New Password
    • After saving, return to the login screen and enter your new password to access your account.

4. Visual Aids

5. Troubleshooting Tips

  • Didn’t receive the password reset email?
    • Check your spam/junk folder for the email.
    • If you still don’t receive it, click "Resend Email".
    • Make sure you provided the correct email address.
  • Reach out to the Locusview Help Desk for further assistance if issues persist.

6. Additional Notes and Best Practices

  • Password Requirements: Your password must be at least 8 characters long, include at least one uppercase letter, one lowercase letter, and one special character, and cannot contain Locusview-related names or the company name.

7. FAQs

  • Q: How long does it take to receive the password reset email?
    A: It usually arrives within 15 minutes. If not, check your spam folder or try resending it.
  • Q: What should I do if the password reset link doesn’t work?
    A: Ensure you’re using the latest link sent to your email. If it still doesn’t work, contact Locusview support.

 

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