This article explains why some mobile devices may be blocked from accessing the Locusview app and what steps you can take to resolve it.
Prerequisites
- A mobile device running Android or iOS (not Windows)
- Locusview mobile app installed
- Active Locusview user credentials
Step-by-Step Instructions
- Step 1: Attempt to Sign In
- Open the Locusview app and sign in with your credentials.
- Step 2: See an Error Message?
- If you receive a message asking you to contact support, your device may not be approved yet.
- Step 3: Contact Support
- Provide the error message and let them know you're trying to use a new device.
- Support will review and approve the device if allowed by your company’s policy.
Troubleshooting Tips
- Ensure your device is connected to the internet.
- Make sure your login credentials are correct.
- Restart the app and try again after contacting support.
6. Additional Notes and Best Practices
- Locusview-provided devices are usually pre-approved—reach out only if you’re using your own device.
- If you frequently switch devices, notify your supervisor to avoid repeated rejections.
FAQs
- Q: Why can’t I log in to the mobile app?
A: Your device may not be approved. Contact support for assistance.