This article outlines the process for ordering new hardware equipment or purchasing additional account licenses through Locusview.
Important Note: This process is strictly for new equipment orders and additional account licenses. This is separate from requesting replacement hardware due to damage on a leased product. If you need to replace damaged equipment, please contact the Help Desk to initiate a replacement ticket.
Prerequisites
- Your company name and primary contact information.
- Specific details of the equipment (models/quantities) or licenses requested.
- Shipping address (for hardware orders) and billing information.
Step-by-Step Instructions
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Step 1: Contact the Orders Department
- All new equipment and license orders are handled directly by the Locusview Orders Department.
- Send an email to orders@locusview.com to initiate your request (this is the preferred and fastest method).
- Alternatively, you can leave a voicemail with the Orders team at +1 312 667 7402.
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Step 2: Provide Order Details
- In your email or voicemail, clearly state whether you are ordering hardware, account licenses, or both.
- Provide exact quantities, specific item names or models, and the shipping address for any physical items.
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Step 3: Review and Confirm Quote
- The Orders team will process your request and reply with a quote, invoice, or follow-up questions if more details are needed.
- Once approved and processed, they will provide an estimated timeline for license activation or hardware delivery.
Troubleshooting Tips
| Issue | Potential Solution |
|---|---|
| No Response from Orders Team | Please allow 1-2 business days for a reply. Verify that your email was sent to the correct address (orders@locusview.com) and check your spam/junk folder. |
| Delayed Shipment | Reply directly to your existing email thread with the Orders team to request a tracking update or status check. |
Additional Notes and Best Practices
- Lead Times: New hardware orders may have lead times depending on current stock levels. Order well in advance of when the equipment is needed.
- License Activation: Software licenses are typically provisioned quickly once the order is finalized, but ensure you provide the exact names or emails of the users needing access if required by your account setup.
FAQs
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Q: Can the Help Desk place an order for me?
A: No, the Help Desk cannot process sales, orders, or billing requests. All new equipment and license requests must be routed to the Orders Department. -
Q: How do I check the status of my order?
A: The most efficient way to get a status update is to reply directly to your existing email thread with the Orders Team.