Properly closing the Locusview app is a key troubleshooting step for refreshing the map or fixing GPS connection issues. These steps apply to Samsung Galaxy Tablets and iPads.
Prerequisites
- An active Samsung Galaxy tablet or iPad with the Locusview app currently open or running in the background.
Step-by-Step Instructions: Android (Samsung Tablets)
Method 1: Using the Recents Button (Standard)
This is the fastest way to clear the app from your active memory.
- Step 1: Open the Recents Menu
- Tap the Recents button (the icon with three vertical lines
|||) located at the bottom of your screen.
- Tap the Recents button (the icon with three vertical lines
- Step 2: Locate Locusview
- Swipe through your open apps until you find Locusview.
- Step 3: Close the App
- Swipe up on the Locusview window to close it.
- Alternatively, tap Close all to refresh the entire tablet's performance.
Method 2: Force Stop (For Frozen Apps)
If the app is "frozen" or the Recents button isn't responding correctly, use this method for a deeper reset.
- Step 1: Open Tablet Settings
- Open the tablet Settings (gear icon) from the home screen or app drawer.
- Step 2: Navigate to Apps
- Tap Apps.
- Scroll down and select Locusview from the list.
- Step 3: Force Stop the App
- Tap Force Stop at the bottom of the screen.
- Tap OK on the confirmation pop-up.
Step-by-Step Instructions: iOS (iPads)
- Step 1: Open the App Switcher
- For iPads without a Home button: Swipe up from the bottom edge of the screen and pause in the middle of the screen.
- For iPads with a Home button: Double-click the physical Home button.
- Step 2: Locate Locusview
- Swipe right or left through the open apps to find the Locusview app preview.
- Step 3: Close the App
- Swipe up on the Locusview app window to close it.
Troubleshooting Tips
| Issue | Potential Solution |
|---|---|
| Tablet is totally frozen | On Android: Hold the Power and Volume Down buttons at the same time for 10 seconds to force a restart. On iPad (No Home Button): Press and quickly release Volume Up, then Volume Down, then press and hold the Top power button until the Apple logo appears. On iPad (With Home Button): Press and hold both the Home and Top power buttons until you see the Apple logo. |
FAQs
-
Q: Does closing the app log me out?
A: In most cases, no. However, there is a slight chance you may be logged out depending on how your specific organization's settings are configured. -
Q: Will I lose my data?
A: If you are actively mapping a feature, a new form, or a project, that specific unsaved progress will be lost. However, any data that you have already hit "Save" on will still be there. A Sync is always recommended before closing to ensure everything is fully backed up to Locusview servers.