To close or reset Locusview, use Recents and swipe it away on Samsung tablets, or use Settings > Apps > Locusview > Force Stop if frozen. On iPads, open the App Switcher and swipe up on Locusview. Restart frozen devices using the specified button combinations. Save and sync work first, as unsaved progress may be lost.
Prerequisites
- An active Samsung Galaxy tablet or iPad with the Locusview app currently open or running in the background.
Step-by-Step Instructions: Android (Samsung Tablets)
Method 1: Using the Recents Button (Standard)
This is the fastest way to clear the app from your active memory.
- Step 1: Open the Recents Menu
- Tap the Recents button (the icon with three vertical lines
|||) located at the bottom of your screen.
- Tap the Recents button (the icon with three vertical lines
- Step 2: Locate Locusview
- Swipe through your open apps until you find Locusview.
- Step 3: Close the App
- Swipe up on the Locusview window to close it.
- Alternatively, tap Close all to refresh the entire tablet's performance.
Method 2: Force Stop (For Frozen Apps)
If the app is "frozen" or the Recents button isn't responding correctly, use this method for a deeper reset.
- Step 1: Open Tablet Settings
- Open the tablet Settings (gear icon) from the home screen or app drawer.
- Step 2: Navigate to Apps
- Tap Apps.
- Scroll down and select Locusview from the list.
- Step 3: Force Stop the App
- Tap Force Stop at the bottom of the screen.
- Tap OK on the confirmation pop-up.
Step-by-Step Instructions: iOS (iPads)
- Step 1: Open the App Switcher
- For iPads without a Home button: Swipe up from the bottom edge of the screen and pause in the middle of the screen.
- For iPads with a Home button: Double-click the physical Home button.
- Step 2: Locate Locusview
- Swipe right or left through the open apps to find the Locusview app preview.
- Step 3: Close the App
- Swipe up on the Locusview app window to close it.
Troubleshooting Tips
| Issue | Potential Solution |
|---|---|
| Tablet is totally frozen | On Android: Hold the Power and Volume Down buttons at the same time for 10 seconds to force a restart. On iPad (No Home Button): Press and quickly release Volume Up, then Volume Down, then press and hold the Top power button until the Apple logo appears. On iPad (With Home Button): Press and hold both the Home and Top power buttons until you see the Apple logo. |
FAQs
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Q: Does closing the app log me out?
A: In most cases, no. However, there is a slight chance you may be logged out depending on how your specific organization's settings are configured. -
Q: Will I lose my data?
A: If you are actively mapping a feature, a new form, or a project, that specific unsaved progress will be lost. However, any data that you have already hit "Save" on will still be there. A Sync is always recommended before closing to ensure everything is fully backed up to Locusview servers.