This article explains what to do if Locusview-related equipment is stolen, including next steps based on whether the hardware is leased or customer-owned.
Prerequisites
- The equipment (tablet, GPS, scanner, or accessories) must be associated with an active Locusview account.
- Basic details about the stolen equipment, such as device type and serial number if available.
Step-by-Step Instructions
- Step 1: Confirm Equipment Ownership
- Determine whether the stolen equipment is part of Locusview’s lease program or was purchased directly by the customer.
- Step 2: If the Equipment Is Leased from Locusview
- Contact Locusview Support immediately.
- Locusview Support can assist with:
- Tracking the tablet (when applicable)
- Disabling access to the device
- Initiating replacement for leased tablets, GPS units, scanners, or accessories
- Step 3: If the Equipment Was Purchased (Not Leased)
- Locusview does not manage tracking or replacement for customer-owned equipment.
- For any of the following, contact:
orders@locusview.com- Purchasing replacement hardware
- Pricing questions
- Billing-related questions
- Requests for new hardware
Troubleshooting Tips
- If you are unsure whether the equipment is leased or purchased, contact Locusview Support for verification.
- Report stolen equipment as soon as possible to reduce risk and speed up next steps.
Additional Notes and Best Practices
- Always report stolen equipment immediately.
- Maintain internal records of assigned devices and serial numbers.
- Locusview Support does not handle pricing or billing inquiries.
FAQs
- Q: Will we be billed for stolen equipment?
A: Billing-related questions must be directed to orders@locusview.com. - Q: Can Locusview track a stolen device?
A: Tracking may be available for certain leased tablets managed by Locusview and whether the tablet has an active connection. - Q: How do we order replacement or new hardware?
A: All new hardware purchases and replacements for purchased equipment should be requested through orders@locusview.com.