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Pressure Test report times do not match mobile app and desktop tools

Introduction

This article explains why Pressure Test report times may not match the times shown in the mobile app and desktop tools, and how to adjust the start time field so the report displays consistent times.

Issue description

The discrepancy happens because the mobile app and desktop tools display time only to the minute, while the report pulls the exact timestamp from the database down to the second. As a result, the report can show a different time than the app or desktop view even when the Pressure Test was started at the same moment.

Signs

You may be experiencing this issue if:

    • The Pressure Test report time does not exactly match the time shown in the mobile app.The desktop tool shows a rounded time, but the report shows seconds.Start and end times appear inconsistent across views.

    • Basic troubleshooting steps

    Check the following settings and behaviors before making changes:

    • Confirm whether the mobile app and desktop tools display only minutes.Review the report timestamp to see whether seconds are included.Check whether the start time field is using the default current date and time value.

    • Advanced troubleshooting steps

    Step 1: Remove the default current date and time setting

    Edit the start time field configuration and remove the Set current Date & Time as default value option. This prevents the field from automatically populating with a timestamp that includes seconds from the database.

    Step 2: Manually select both start and end times

    Set both the start time and end time manually. When both values are selected manually, they should default to :00 seconds, which helps align the report time with the times shown in the mobile app and desktop tools.

    Summary

    Pressure Test report times can differ from mobile app and desktop tool times because the report uses the exact database timestamp, including seconds, while the app and desktop views show only minutes. To reduce the discrepancy, remove the default current date and time setting from the start time field and ensure both start and end times are selected manually.

    Next steps

    If the issue continues after updating the time field configuration, review the report logic and database timestamp formatting, or contact support for further assistance.

    Additional information

    Related settings may vary by product version or environment. If needed, document the exact time field configuration and compare it with the report output for further investigation.