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Finding Your MDM Device Name

  • Updated

1. Summary

This guide provides step-by-step instructions on how to locate the device name, LVS number, or other identifiers depending on your device type and Mobile Device Management (MDM) system. These identifiers are often required for device management, troubleshooting, and reporting purposes.

2. Prerequisites

  • Access to the physical device

  • Knowledge of the MDM system being used on the device (SureMDM, Knox, or JAMF).

3.1 Finding Device Identifiers Based on Device Type

 

Tab Active 2 and Tab Active 3 (SureMDM)

Step 1: Open SureMDM Agent

  • Locate and tap on the SureMDM Agent app icon on your device.

Step 2: Navigate to Device Info

  • Once the SureMDM app is open, the Device Name will be displayed in the middle of the screen.

 

Tab Active 5 (Knox)

Step 1: Open Knox Manage

  • Ensure that your device is running Samsung Knox and that it is properly set up.

Step 2: Locate the Alias (LVS Number)

  • Click on the hamburger icon (3 horizontal lines) on the top left.

  • The LVS Number can be found under the Alias field.

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Locusview-Controlled iPads (JAMF)

Step 1: Open the Settings App

  • Tap on the Settings app, which looks like a gear icon on your iPad's home screen.

Step 2: Go to General Settings

  • In the Settings menu, scroll down until you see General.

  • Tap on General to access more options.

Step 3: Open About Section

  • Tap on About at the top of the General settings.

Step 4: Locate the Serial Number

  • In the About section, you will see various details about your iPad.

  • Look for the field labeled Serial Number. The number next to it is your iPad’s serial number.

Step 5: Locate the Device Name

  • In the same About section, you’ll also see the Name field at the top.

  • This is your iPad's Device Name. If you want to change it, simply tap on it and type the new name.

 

3.2 Finding the LVS Number on the Device

Step 1: Locate the Tablet Case

  • Turn your tablet over and carefully remove the protective case that comes with it.

Step 2: Find the LVS Number

  • The LVS Number is printed on a label on the back of the tablet.

4. FAQs

Q: Why can't I find the SureMDM Agent app on my Tab Active 5?

  • A: Tab Active 5 devices no longer use SureMDM but instead run Samsung Knox.

Q: Why can't I find the SureMDM Device Name?

  • A: Make sure that the SureMDM agent is properly installed and running on your device. If the device name is not visible, contact support for further assistance.

Q: Can I change the SureMDM Device Name?

  • A: No, the device name cannot be changed by the end user. If a name change is required, please contact the Locusview Help Desk for assistance.

Q: Where can I physically find the LVS Number on my tablet?

  • A: The LVS Number can be found on a label on the back of your tablet, under the protective case that comes with the device.

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