To resolve the Locusview Android “You must go online to login” error, verify Wi-Fi or cellular connectivity, then enable automatic date, time, and time zone settings under Settings > General management > Date and time. Relaunch the app and sign in again; contact Support if offline.
Summary
This article outlines the troubleshooting process to resolve the "You must go online to login" error in the Locusview app on Android tablets. Following these instructions will help verify internet connectivity or correct system clock synchronization issues to allow user authentication.
Prerequisites
Physical access to the Android tablet.
Access to the tablet's Settings menu.
Valid user login credentials.
Step-by-Step Instructions
Step 1: Verify Internet and Network Connectivity
Check the tablet's status bar to ensure it is connected to an active Wi-Fi network or a cellular (5G/LTE) data network.
Test connectivity by attempting to load a web page or checking signal strength indicator icons.
If the tablet cannot connect to any network or remains completely offline, contact Locusview Support to review the tablet configuration or enable access.
Step 2: Check and Sync System Date and Time
If network access is confirmed but the error persists, open the tablet's Settings app.
Scroll down and tap General management.
Select Date and time.
Toggle on Automatic date and time.
Toggle on Set time zone based on location (or Automatic time zone).
Step 3: Re-attempt Authentication
Relaunch the Locusview application.
Enter your credentials and complete the sign-in process.