This article helps you identify and resolve common LocusView work order sync issues.Recurring support requests often involve work orders not syncing correctly on the tablet. Use the steps below to self-serve and reduce resolution time.
Signs of a sync issue
The most common sign of a sync issue is a cloud icon next to the project on the tablet. If you see this icon, the project is not syncing as expected and may require troubleshooting.Basic troubleshooting steps
If you see the cloud icon next to a project, follow these steps to help diagnose the issue:- Confirm the tablet is connected to a stable internet connection.Open the affected project and verify whether the cloud icon is still displayed.Generate a support file from the tablet so logs can be reviewed by support.