Use remote access to open Locusview, check About for configuration status, update if needed, and verify it is Up to Date. Maintain internet access, handle sync errors with consent before data clearing, and clear app data if loading issues persist.
1. Summary
This guide provides step-by-step instructions for verifying and updating the Locusview app configuration on a user's tablet to ensure it is running the latest settings.
2. Prerequisites
- Access to a remote access tool to connect to the user's tablet.
- Ensure the user's tablet has a stable internet connection.
3. Step-by-Step Instructions
Step 1: Remote Access
- Use a remote access tool to connect to the user's tablet.
Step 2: Open Locusview App
- Locate and launch the Locusview app on the tablet.
Step 3: Access the 'About' Section
- Tap the three-bar menu icon in the top corner of the app.
- Select About from the menu options.
Step 4: Check Configuration Status
- In the About section, review the configuration status:
- If it says Up to Date, no further action is needed.
- If the configuration is outdated, an Update button will be visible.
Step 5: Update the Configuration
- Tap Update to download and apply the latest configuration.
- Wait for the update process to complete.
Step 6: Verify the Update
- Confirm that the configuration status now shows Up to Date.
4. Troubleshooting Tips
- If the Update button is unavailable or issues persist, restart the Locusview app and try again.
- Ensure the tablet has a stable internet connection during the process.
5. Handling Sync Errors
If there is a sync error, follow these steps:
Step 1: Identify the Error Code
- Check the error code displayed (e.g., 404 code).
Step 2: Handle the Error
- If a 404 code appears, a data clear will be required.
Before Performing a Data Clear:
- Notify the user about the issue and explain the process.
- Obtain the user’s consent to proceed.
- Note the construction order numbers, device settings, and RTK settings to restore them later.
Step 3: Perform Data Clear
- Proceed with the data clear and reconfigure the app as needed.
6. Configuration Update Devices
- Ensure the device is running the latest Locusview app version.
- Follow the same process for checking the configuration in the About section.
- If additional steps are required, contact technical support for assistance.
7. Resolving Loading Issues After Config Update
If the app gets stuck on the loading screen:
Step 1: Clear App Data
- Go to Settings on the tablet.
- Select the Locusview app and navigate to App Info.
- Tap on Storage and then click Clear Data. This action will restore the app to its default settings.
Step 2: Relaunch Locusview App
- Relaunch the Locusview app.
- Enter the company name and user credentials.
- Remain on the loading screen (do not leave) until the app fully loads to the Home Screen where it says Create New Order.