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How to Verify and Update Locusview App Configuration on Tablet

  • Updated

 

1. Summary

This guide provides step-by-step instructions for verifying and updating the Locusview app configuration on a user's tablet to ensure it is running the latest settings.

2. Prerequisites

  • Access to a remote access tool to connect to the user's tablet.

  • Ensure the user's tablet has a stable internet connection.

3. Step-by-Step Instructions

Step 1: Remote Access

  • Use a remote access tool to connect to the user's tablet.

Step 2: Open Locusview App

  • Locate and launch the Locusview app on the tablet.

Step 3: Access the 'About' Section

  • Tap the three-bar menu icon in the top corner of the app.

  • Select About from the menu options.

Step 4: Check Configuration Status

  • In the About section, review the configuration status:

    • If it says Up to Date, no further action is needed.

    • If the configuration is outdated, an Update button will be visible.

Step 5: Update the Configuration

  • Tap Update to download and apply the latest configuration.

  • Wait for the update process to complete.

Step 6: Verify the Update

  • Confirm that the configuration status now shows Up to Date.

4. Troubleshooting Tips

  • If the Update button is unavailable or issues persist, restart the Locusview app and try again.

  • Ensure the tablet has a stable internet connection during the process.

5. Handling Sync Errors

If there is a sync error, follow these steps:

Step 1: Identify the Error Code

  • Check the error code displayed (e.g., 404 code).

Step 2: Handle the Error

  • If a 404 code appears, a data clear will be required.

Before Performing a Data Clear:

  • Notify the user about the issue and explain the process.

  • Obtain the user’s consent to proceed.

  • Note the construction order numbers, device settings, and RTK settings to restore them later.

Step 3: Perform Data Clear

  • Proceed with the data clear and reconfigure the app as needed.

6. Configuration Update for Gen 3 Devices

For Gen 3 devices:

  • Ensure the device is running the latest Locusview app version.

  • Follow the same process for checking the configuration in the About section.

  • If additional steps are required for Gen 3 devices, contact technical support for assistance.

7. Resolving Loading Issues After Config Update

If the app gets stuck on the loading screen:

Step 1: Clear App Data

  • Go to Settings on the tablet.

  • Select the Locusview app and navigate to App Info.

  • Tap on Storage and then click Clear Data. This action will restore the app to its default settings.

Step 2: Relaunch Locusview App

  • Relaunch the Locusview app.

  • Enter the company name and user credentials.

  • Remain on the loading screen (do not leave) until the app fully loads to the Home Screen where it says Create New Order.

 

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