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Switching Between Test, Training, and Production Environments in the Locusview App (Android and iPad)

  • Updated

This guide explains switching Locusview environments on Android tablets and Apple iPads. Reset or reinstall the app, enter the appropriate company name for training, testing, or production, then log in. Verify credentials and internet connectivity; contact support if issues persist.

 

Summary


This guide provides step-by-step instructions on how to switch between your company’s test, training, or production environment in the Locusview App on both Android tablets and Apple iPads. Make sure you have the correct company name for the desired environment and your login credentials ready.

1. Prerequisites

Ensure you have:

  • The correct company name for the desired environment.
  • Your username and password for logging into Locusview.

Environment Formats:

  • Training Environment: companynametraining
  • Test Environment: companynametest
  • Production Environment: companyname

2. Steps for Android Tablets

Step 1: Reset the Locusview App

  1. Open the tablet’s Settings.
  2. Go to Settings > Apps > Locusview App.
  3. Tap Storage, then select Clear Data.

Step 2: Reopen and Set Up the Locusview App

  1. Open the Locusview App.
  2. Enter the company name for the environment you want to access (e.g., companynametest for the test environment).
  3. Tap Continue.

Step 3: Log In

  1. Enter your username and password.
  2. You will be logged into the environment you selected.

3. Steps for Apple iPads

Step 1: Reset the Locusview App

  1. Press and hold the Locusview App icon on your home screen.
  2. Select Delete App to uninstall it.

Step 2: Reinstall the Locusview App

  1. Open your company's App Store and search for Locusview.
    • If your device is controlled by Locusview, the app store will be called Self Service.
  2. Install the latest version of the app.

Step 3: Set Up the Locusview App

  1. Open the Locusview App.
  2. Enter the company name for the environment you want to access (e.g., companynametraining for the training environment).
  3. Tap Continue.

Step 4: Log In

  1. Enter your username and password.
  2. You will be logged into the environment you selected.

4. Troubleshooting Tips

  • If the app doesn’t reset properly on Android:
    • Ensure you’ve cleared the app data in Settings > Apps > Locusview > Storage.
  • If login credentials don’t work:
    • Double-check that you’re entering the correct company name, username, and password.
    • Ensure you have a stable internet connection during the setup process. Poor network connectivity can cause issues during the app’s setup and login.
  • Still having trouble?
    • Contact your supervisor or the Locusview Help Desk for further assistance.

5. Additional Notes and Best Practices

  • Use the appropriate company name format for the environment:
    • companynametraining for training.
    • companynametest for testing.
    • companyname for production.
  • On Android, resetting the app involves clearing data, while on Apple devices, you must delete and reinstall the app.
  • Ensure you have a stable internet connection when performing these steps to avoid any issues with the setup or login process.

By following these steps, you'll be able to easily switch between environments in the Locusview App. If you encounter any issues, reach out to your supervisor or the Locusview Help Desk for assistance.

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