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Upload Your Locusform Database

  • Updated

Use this guide to securely upload your Locusform mobile database so Locusview Support can investigate sync, login, or data issues on Android devices.

 

Prerequisites

  • Android device with the Locusform app installed and logged in.
  • Stable internet connection (Wi-Fi recommended).
  • Your Locusform account password.
  • Optional: An existing Zendesk ticket number or case reference to include in the description.

Step-by-Step Instructions

  1. Open Locusform Settings

    • From inside the Locusform app, tap the Settings menu in the upper left-hand corner.

    Open Settings from the upper-left menu

  2. Open Support & Troubleshooting

    • In Settings, tap Support & Troubleshooting.

    Tap Support & Troubleshooting

  3. Select Emergency Database Upload

    • Tap Emergency Database Upload.

    Choose Emergency Database Upload

  4. Describe the Issue & Submit

    • Enter a brief description (include your ticket number, device model, and any recent error messages).
    • Enter your Locusform password (same as you use to log into the app).
    • Tap Submit.

    Provide description and password, then submit

  5. Confirm Upload

    • After the upload completes, you’ll see a confirmation message. Tap OK.
    • Important: Share that confirmation (or the time you submitted) with Locusview Support so we can locate your upload.

    Upload success confirmation

Once uploaded, please notify Locusview Support by replying to your existing ticket or opening a new one with the subject “Locusform DB Upload – <Your Company> – <Device Model>” and include the time of submission.

 

Troubleshooting Tips

  • “Support & Troubleshooting” not visible: Ensure you’re on the latest Locusform version. Close and reopen the app, or reboot the device.
  • Password rejected: Verify you’re using your Locusform login password. If you’ve recently changed it, try again. Reset the password if necessary.
  • Upload fails or stalls: Switch to a reliable Wi-Fi network and retry. Confirm you have sufficient storage and that battery saver/VPNs aren’t blocking the upload.
  • Can’t access Settings: Force close Locusform, reopen, and log in again. If the app crashes, capture the crash time and share it with Support.

FAQs

  • Q: Does this upload include my forms and attachments?
    A: It uploads your local Locusform database used for troubleshooting; include any missing attachments/screenshots in your Zendesk ticket if requested.
  • Q: I forgot my Locusform password—what should I do?
    A: Reach out to the Locusview Support team
  • Q: How long does analysis take?
    A: Timelines vary by complexity. Reply to your ticket after uploading so Support can prioritize your case.
  • Q: Is there a different process on iOS?
    A: No

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