To cancel a lease with Locusview, email orders@locusview.com with your company name, lease details, and hardware to return. The Orders Department handles billing adjustments and will provide official return instructions. Do not ship hardware before getting these instructions. Allow 1-2 business days for a response and check spam if no reply. The Help Desk cannot process cancellations directly.
Prerequisites
- Your company name, contact information, and the specific lease or order details.
Step-by-Step Instructions
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Step 1: Contact the Orders Department
- All lease cancelations must be handled directly by the Locusview Orders Department.
- Send an email to orders@locusview.com to initiate your cancelation request (this is the preferred and fastest method).
- Alternatively, you can leave a voicemail with the Orders team at +1 312 900 8854.
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Step 2: Provide Necessary Details
- In your email or voicemail, clearly state that you are requesting a lease cancelation.
- Include your company name and the specific hardware or devices you need to return.
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Step 3: Follow Return and Billing Instructions
- The Orders team will handle all necessary billing adjustments on our end.
- They will reply to your email with the official process and instructions to get the hardware shipped back to Locusview.
Troubleshooting Tips
| Issue | Potential Solution |
|---|---|
| No Response from Orders Team | Please allow 1-2 business days for a reply. Verify that your email was sent to the correct address (orders@locusview.com) and check your spam/junk folder. |
Additional Notes and Best Practices
- Do not ship hardware back without first receiving the official return instructions and documentation from the Orders Department, as this can delay the billing adjustment.
FAQs
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Q: Can the Help Desk cancel my lease over the phone?
A: No, the Help Desk cannot process lease cancelations or billing adjustments. All requests must be routed to the Orders Department. While you can leave a voicemail for Orders, emailing them directly is highly recommended. -
Q: How do I get a shipping label for the return?
A: The Orders Department will guide you through the return process and provide any necessary shipping labels or return shipping instructions once your request is received.