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Troubleshooting Barcode Scanner Connectivity Issues

  • Updated

1. Summary

This guide provides troubleshooting steps for resolving connectivity issues with barcode scanners when using the Locusview mobile app. Barcode scanner connectivity is crucial for ensuring seamless asset tracking in the field.

2. Prerequisites

  • Barcode Scanner: A compatible barcode scanner should be available and set up for the OS it will be utilized

    • See "Set Up Scanner"

  • Mobile Device: A mobile device with Bluetooth enabled.

  • Locusview Mobile App: The app should be installed and set up.

3. Step-by-Step Troubleshooting

Step 1: Check the Barcode Scanner Status

  1. Power On: Ensure that the barcode scanner is powered on and has sufficient battery. Press the trigger, and if it populates the red light, that means it's on.

Step 2: Verify Bluetooth Settings (Android)

  1. Bluetooth On: Ensure that Bluetooth is enabled on your mobile device.

  2. Previously Paired Devices: Verify if the barcode scanner is listed in Paired Devices. If not, proceed to pair it.

  3. Remove and Re-pair: If the scanner is paired but not working, remove it from the Paired Devices list and pair it again. If the scanner still fails to pair, try restarting both the scanner and the mobile device.

Note: For iOS, the scanner should NOT be paired via Bluetooth and instead directly in the Locusview app in "Step 3"

Step 3: Connect Using Locusview Mobile App

  1. Open Locusview App: Tap the Menu icon and select External Devices.

  2. Select Scanner: In the Connect to External Devices screen, choose Scanner and attempt to reconnect.

  3. Restart Locusview App: If the scanner is still not connecting, try restarting the Locusview mobile app and attempt to connect again.

Step 4: Restart Devices

  1. Restart Barcode Scanner: Power off the barcode scanner, wait a few seconds, then power it back on.

  2. Restart Mobile Device: Restart the mobile device to refresh Bluetooth settings.

Step 5: Check for Interference

  1. Distance: Ensure that the barcode scanner is close enough to the mobile device for Bluetooth to establish a connection.

  2. Other Devices: Turn off other Bluetooth devices that may be causing interference.

4. Additional Notes

  • Scanner Compatibility: Make sure the barcode scanner is compatible with the Locusview mobile app. Compatibility issues may prevent successful pairing.

  • OS-Specific Instructions: The pairing process may vary depending on the operating system (e.g., Android vs. iOS). Follow the specific steps for your device type.

5. FAQs

  • Q: My barcode scanner is paired but not working. What should I do?

    • A: Try removing the scanner from the paired devices list and re-pairing it. Restarting both the barcode scanner and mobile device can also help.

  • Q: Why is the barcode scanner not appearing in the Locusview app?

    • A: Make sure the scanner is turned on and properly paired via Bluetooth. You may also need to restart the Locusview app to refresh the connection.

  • Q: Can interference from other devices affect my barcode scanner connection?

    • A: Yes, other Bluetooth devices or physical obstacles may cause interference. Ensure the scanner is close to the mobile device and that there are minimal obstacles.

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